Support
How to get help with Caliper3D, and answers to the questions people ask most.
Get help
- Email us at support@caliper3d.com.
- Send feedback from the app. Choose Help ▸ Send Feedback…. It opens our feedback page with the app's version and build, your system's version and your computer's kind of chip already filled in, so we can find the problem sooner. Nothing is sent until you press Send.
- Read the guides. Caliper3D Help has a guide to every feature, the same as in the Mac app. On Windows, press F1 for the app's own, written for Windows.
Where to get it
- Mac: from the Mac App Store. It needs macOS 14 (Sonoma) or later, on Apple silicon or Intel.
- Windows: from the Microsoft Store. It needs Windows 10 (version 2004 or later) or Windows 11, on a 64-bit Intel or AMD PC.
Each store sells its own copy, so buying on one doesn't give you the other.
Questions
Where are my designs?
Each design is a .caliper3d file, saved wherever you choose the first time you save it. On a Mac, iCloud Drive works too.
How do I print a design?
Choose Export as STL… to make one STL file of everything shown, for your slicer. It's in millimetres, with holes already cut. Export Selection as STL… makes one of just what's selected.
- On a Mac: they're in the File menu, as ⇧⌘E and ⌥⇧⌘E.
- On Windows: they're in the ribbon's Import/Export menu, as Ctrl+Shift+E and Ctrl+Alt+Shift+E.
Do I have to use Claude?
No. Claude's access is off until you turn on Allow Claude to control Caliper3D in Settings. Even then, only programs on the same computer can connect, and only with your token, which is kept in your Mac's Keychain or Windows' Credential Manager.
How do I get a refund?
The store you bought Caliper3D from handles refunds:
- Mac App Store: ask Apple at reportaproblem.apple.com.
- Microsoft Store: follow Microsoft's Get a refund for apps and games.
Policies
Read our privacy policy and our terms.